Privacy Policy

Last updated: January 2026

Introduction

CleanDx ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our diagnostic guidance and cleaning advisory services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at nicolastrimardeau.com and interact with our content, symptom-checker tools, and cleaning-related resources.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website. By accessing and using CleanDx, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

Information We Collect

We collect information in several ways to help us serve you better and improve your experience with CleanDx:

Information You Provide Directly

• Contact Forms: When you submit inquiries, request diagnostic guidance, or ask for cleaning alternative recommendations, we collect your name, email address, phone number (optional), and the details of your cleaning-related health concerns or questions.
• Symptom Checker Tool: If you use our symptom-checker tool to identify potential cleaning-related health triggers, we may collect information about the symptoms you report, household cleaning products you use, and pet or family health observations you share to provide personalized guidance.
• Newsletter and Communications: If you opt in to receive updates about non-toxic cleaning methods, case studies, or new advisory content, we collect your email address.
• Feedback and Support: When you contact us with feedback, questions, or support requests, we collect the information you provide in your message.

Information Collected Automatically

• Website Analytics: We may use analytics tools to understand how visitors interact with our site, including pages visited, time spent, referral sources, and general geographic location (country/region level). This helps us improve our diagnostic content and user experience.
• Cookies and Similar Technologies: Our website may use cookies and similar tracking technologies to remember your preferences, track your browsing behavior for analytics purposes, and enhance site functionality. These may include session cookies (temporary) and persistent cookies (longer-lasting).
• Device Information: We automatically collect certain technical information about your device, including browser type, operating system, IP address, and device identifiers, to ensure our site functions properly and to detect security issues.
• Log Data: Our servers automatically record information about your access to the website, including the date, time, pages accessed, and actions taken.

How We Use Your Information

CleanDx uses the information we collect for the following purposes:

• Providing Diagnostic Guidance: To analyze your reported symptoms and cleaning habits, and to offer tailored recommendations for chemical-free cleaning methods and natural alternatives suited to your household's health concerns.
• Responding to Inquiries: To answer your questions, address your concerns about cleaning-related health issues, and provide the advisory support you request.
• Improving Our Services: To understand how you use our website, which diagnostic tools are most helpful, and how we can better serve health-conscious households seeking safer cleaning solutions.
• Sending Communications: To send you newsletters, updates about new non-toxic cleaning guides, case studies, and other content you have opted to receive.
• Website Maintenance and Security: To monitor and improve website performance, detect and prevent fraud or security breaches, and ensure our site remains safe and functional.
• Legal Compliance: To comply with applicable laws, regulations, and legal requests from authorities in Italy and the European Union.
• Analytics and Research: To analyze trends in cleaning-related health concerns and the effectiveness of natural cleaning transitions, helping us refine our advisory approach.

Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies (such as web beacons and pixels) to enhance your experience and collect usage data. These technologies allow us to:

• Remember your preferences and settings
• Track how you navigate our diagnostic tools and content
• Measure the effectiveness of our advisory pages and cleaning guides
• Deliver analytics data to help us understand visitor behavior

Most web browsers allow you to control cookies through your browser settings. You can choose to disable cookies or be notified when a cookie is set. However, disabling cookies may affect the functionality of certain features on our website. For more information about cookies, visit www.allaboutcookies.org.

Data Sharing and Third Parties

CleanDx does not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers (such as email delivery services, hosting providers, and analytics platforms) who assist us in operating our website and delivering our advisory services. These providers are contractually obligated to use your information only as necessary to provide services to CleanDx and are bound by confidentiality agreements.
• Legal Requirements: We may disclose your information if required by law, court order, or government request, or if we believe in good faith that such disclosure is necessary to protect our legal rights, your safety, or the safety of others.
• Business Transfers: If CleanDx is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

Data Retention

CleanDx retains your personal information for as long as necessary to provide our diagnostic guidance, respond to your inquiries, and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Contact and Inquiry Data: We retain information from contact forms and inquiries for up to two years, or as long as necessary to provide follow-up advisory support and respond to your questions about cleaning-related health concerns.
• Symptom Checker Data: Information you provide through our symptom-checker tool is retained for up to one year to help us improve our diagnostic accuracy and track trends in cleaning-related health issues.
• Newsletter Subscribers: We retain email addresses of newsletter subscribers until you unsubscribe or request removal.
• Analytics Data: Aggregated, anonymized analytics data is retained for up to two years to help us understand long-term trends in how households transition to non-toxic cleaning methods.
• Cookies: Session cookies are deleted when you close your browser; persistent cookies are retained according to their expiration date, typically up to one year.

If you request deletion of your personal information, we will remove it from our active systems within 30 days, except where we are required by law to retain it or where retention is necessary for legitimate business purposes.

Your Privacy Rights

As a visitor to our website and a resident of Italy or the European Union, you have certain rights regarding your personal data under the General Data Protection Regulation (GDPR) and Italian data protection law:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information.
• Right to Erasure: You have the right to request deletion of your personal information, subject to certain legal exceptions.
• Right to Restrict Processing: You have the right to request that we limit how we use your information in certain circumstances.
• Right to Data Portability: You have the right to request that we provide your information in a structured, commonly used, and machine-readable format, and to transmit it to another controller if applicable.
• Right to Object: You have the right to object to certain types of processing, including marketing communications and analytics tracking.
• Right to Withdraw Consent: If we process your information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days in accordance with GDPR requirements.

Security of Your Information

CleanDx takes the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for data transmitted between your browser and our website
• Restricted access to personal information by authorized personnel only
• Regular security assessments and monitoring
• Secure storage of data on protected servers

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information using reasonable safeguards, we cannot guarantee absolute security. You use our website at your own risk, and you are responsible for maintaining the confidentiality of any passwords or account information.

Children's Privacy

CleanDx is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete such information promptly and take steps to remove the child's access to our services. If you believe we have collected information from a child under 13, please contact us immediately at the address provided below.

Third-Party Links

Our website may contain links to third-party websites, resources, and external content related to non-toxic cleaning products, health information, or environmental organizations. CleanDx is not responsible for the privacy practices, content, or security of these external sites. We encourage you to review the privacy policies of any third-party websites before providing your personal information. Your use of third-party websites is governed by their own terms and policies, not by this Privacy Policy.

International Data Transfers

CleanDx is based in Milan, Italy, and your information is processed and stored in accordance with Italian and European Union data protection laws. If you are accessing our website from outside the EU, please be aware that your information may be transferred to, stored in, and processed in Italy and other countries where we or our service providers operate. By using CleanDx, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

We will respond to your privacy inquiries within 30 days of receipt. If you are not satisfied with our response, you have the right to lodge a complaint with the Italian Data Protection Authority (Autorità Garante per la protezione dei dati personali).

Policy Updates

CleanDx may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date at the top of this page. Your continued use of our website following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.